IndiGo blues: Embattled airline loses BJP MP’s luggage, invites ‘shameful experience’ allegation

A Delhi MP has shared his experience with IndiGo airline and described it as a “shameful experience”.

Praveen Khandelwal, the BJP MP from Chandni Chowk, posted on X that he had a very bad experience with the private carrier, which misplaced his baggage.

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Khandelwal said he flew from New Delhi to Belagavi on an IndiGo flight, but his baggage did not arrive at the destination. The MP asked for an immediate explanation from the airline.

Khandelwal, in his post, narrated the ordeal and raised some serious concerns about IndiGo’s baggage management system. The MP claimed that, without his baggage, he is forced to buy essential clothing and other items.

“Shameful experience with @IndiGo6E. I travelled from New Delhi to Belagavi on Flight 6E-5237 today. While I reached my destination, my baggage did not. There is no clarity on its whereabouts. This has caused me immense mental agony, serious inconvenience, and financial loss as I am compelled to purchase essential clothing and personal items immediately,” Khandelwal wrote.

The MP said there were important and valuable documents in his baggage, calling the entire situation increasingly distressing.

Shameful experience with @IndiGo6E.

I travelled from New Delhi to Belagavi on Flight 6E-5237 today. While I reached my destination, my baggage did not. There is no clarity on its whereabouts. This has caused me immense mental agony, serious inconvenience, and financial loss as I…

— Praveen Khandelwal (@PKhandelwal_MP) February 20, 2026

“My baggage also contains important and valuable documents, making the situation even more distressing. Such negligence and poor baggage management are completely unacceptable,” the MP added.

He went on to ask what ordinary citizens must be going through when an MP has to face all this.

“If this is the experience extended to a sitting Member of Parliament, one can only imagine the plight of ordinary passengers,” Khandelwal stated.

In his post, Khandelwal also tagged IndiGo CEO Pieter Elbers and Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu.

“Pieter Elbers @IndiGo6E I need an immediate explanation. Hon’ble Shri @RamMNK, this reflects deeply concerning operational standards at IndiGo. Immediate intervention is needed,” the MP said.

In response, IndiGo issued a statement apologising for the inconvenience.

“Dear Sir, thank you for taking the time to speak with us. We sincerely apologise for the inconvenience caused. Kindly be assured that our team is coordinating internally and making every effort to have your luggage delivered to the location convenient to you at the earliest. We truly appreciate your patience and understanding.”